Our goal is to ensure that you are completely satisfied with your merchandise.
As with all CharmBT items, we offer a “30-Day Satisfaction Guarantee” for all items purchased at www.CharmBT.com. You have 30 calendar days (from the date you received the item) to return the item. For a refund, we accept CharmBT items, the item must have the original tags attached, and the item must not show any signs of use. Once the package arrives, we will refund the full amount (minus a $15 restocking fee per item). Your refund will be credited to the same payment method you used to make the purchase.
Please note that, because we sell custom-made products we are not obliged by law to refund. However, we want 100% satisfied customers that is why, we do offer the ‘30-Day Satisfaction Guarantee’!
Returns
We recommend that you send your return via insured “Signature Required” shipping. Please email runfa741852@gmail.com regarding your refund and include your order number.
Ship to:
CharmBT
Contact Us Email
We will provide you with a return address
Additional Information
International orders (i.e. orders outside China) are responsible for overseas shipping costs and all incurred shipping costs, VAT and import surcharges for all exchanges and refunds. (Please be sure to contact us before returning the item, we will help you avoid these costs)